Dear Water,

　I am sorry but I can not pay for the sample. I am really sorry. If you want me to test if please send it, if you can not do it, it is ok. We will try in the future.

　Best regards,

　Javier Ayllon

　Dear Javier,

　Thanks for your e-mail.

　Can we try this, when you place the order, we will refund you the charges? As I guess nearly every company will request sample charges. We ask for sample charges only to wish the customer to care about our samples and we can seize the suitable chance to do some projects.

　If the model is suitable for your market, we hope we can support you and fix it. When you become our stable customer, we can offer you more free samples.

　By the way, if you think the sample charge is a small amount, are you interested in other models?

　Looking forward to hearing from you.

　Best regards,

　Water

　Notes

　1. 面對客戶的拒絕，不要輕易放棄，要時(shí)時(shí)保持信心和干勁十足。方法都是人想出來的，適時(shí)地做一些努力，抓住每一個(gè)可能的機(jī)會(huì)，總是會(huì)有收獲的。即使一時(shí)無法合作，但希望還在。因?yàn)閹装偃f甚至幾千萬的生意是需要時(shí)間去磨合才能成功的。

　2. 做進(jìn)一步努力的時(shí)候，更明確地讓客戶知道自己的底線并適當(dāng)做一些承諾。

　3. 再一次的建議，也是解決問題的方法之一?；谧约旱睦嬷希O(shè)身處地地位客戶著想。這樣更易于達(dá)成合作。