Enquiry from customer

　Sample 2

　Dear Sirs,

　Thank you very much for your kind enquiry to us. This is Alice. From now on, I will help to follow up your orders and hope my 5 years experience and hard work can serve you better.

　Regarding your enquiry, please find our reply as below.

　1) Our products are fast sales in EU countries and America. Especially we already had steady partners in those places. And the cooperation has been lasting more than 5 years.

　2) Regarding American market, our customers prefer healthy sleeping, so they would like to buy the mattress to protect their backbones. For example, memory mattress, independent spring mattress, surely the reel mattress you mentioned is also fast sale. Please refer to the attachments, I would like to introduce some suitable items for your market

　3) Currently our company is applying for the American prevailing rules CFR1633 which is standard fire protection and becoming effective in July 1st, 2007. As we know that in Los Angeles they would apply for the standard fire protection rule TB603. But now they upgrade to CFR1633. We think you might require for it, too. Please refer to the CERTIFICATION as attached.

　4) Payment term:

　A) 30% deposit T/T in advance, 70% balance T/T before shipment.

　B) 50% deposit T/T in advance, 50% balance by irrevocable L/C at sight.

　5) Leading time: 15days upon deposit received

　6) MOQ: 1*20GP, FOB Shenzhen

　If you have any enquiry and need our help, please don’t hesitate to contact me.

　Best regards,

　Water

　Notes

　1. 行業(yè)內(nèi)的客戶一般會(huì)比較關(guān)心產(chǎn)品的質(zhì)量，工廠產(chǎn)品的市場(chǎng)銷售情況，質(zhì)量認(rèn)證書(shū)燈重要方面。所以這些條件都直接影響客戶對(duì)工廠產(chǎn)品的認(rèn)識(shí)。因?yàn)椴煌氖袌?chǎng)，質(zhì)量要求是有區(qū)別的。歐美國(guó)家比中東等國(guó)家地區(qū)的要求會(huì)嚴(yán)格一些。

　2. 文中第一段體現(xiàn)個(gè)性化的服務(wù)。

　3. 第二段回復(fù)客戶的問(wèn)題，著重突出優(yōu)勢(shì)和實(shí)力。

　·有穩(wěn)定的客源，和客戶有超過(guò)5年的合作，充分體現(xiàn)公司實(shí)力和產(chǎn)品質(zhì)量的保證。

　·分析最終消費(fèi)者的實(shí)際要求和特點(diǎn)，體現(xiàn)個(gè)人的知識(shí)豐富，夠?qū)I(yè)水準(zhǔn)。

　·分析客戶市場(chǎng)對(duì)質(zhì)量的要求，展現(xiàn)公司的實(shí)力與時(shí)俱進(jìn)。

　·內(nèi)容環(huán)環(huán)相扣，回復(fù)圍繞客戶問(wèn)題的同時(shí)，也向客戶說(shuō)明了公司其他方面的操作程序，方便客戶更深入的了解。