Dear Tania,

　How are you? Wish your weekend was very wonderful.

　Regarding delayed shipment, well noted your comments about the terms of penalty. I understand you the prompt shipment to keep our good and smooth relationship, and enlarge cooperation.

　Regarding shipment, we suggest that 40 days upon L/C and artwork confirmed. But please allow another period for tolerance. When the shipment delayed more than 15 days, 0.04% interest will be deducted per day from payment. As you know, we have many material suppliers at our side, as well as many unstable factors too. We think we could confirm this point.

　Awaiting your comments.

　Thanks and regards,

　Water

　Notes

　要理解客戶對延遲交貨開罰金的要求。在合理范圍內，也努力爭取對自己有利的條件。有理有據，不要讓客戶覺得太突然。