?1? ??（求職）································································································ 1

?2? ?????（自我介紹）·············································································· 5

?3? ????（面試）························································································· 9

?4? ?? ???? ???? ?????（想在哪個部門工作呢？）················· 13

?5? ??（名片）······························································································ 17

?6? ????（會議）······················································································· 21

?7? ????????（發(fā)表）········································································· 25

?8? ???? ???（商務電子郵件）····························································· 29

?9? ?????（寫布告）················································································ 33

?10? ????（職場聚餐）·············································································· 37

?11? ?? ?? ? ?? ??（品質(zhì)管理和改善方法）····································· 41

?12? ?? ?? ?? ??（解決投訴的辦法）················································· 45

?13? ?? ??? ???? ????（提出客戶服務的提供方法）················· 49

?14? ?? ????（產(chǎn)品介紹）······································································ 53

?15? ???? ????（打與業(yè)務相關(guān)的電話）············································· 57

?16? ????（合同）····················································································· 61

?17? ??? ??（新產(chǎn)品開發(fā)）······································································ 65

?18? ????（策劃廣告）·············································································· 69

?19? ???（家居購物）·················································································· 73

?20? ????（市場調(diào)查）·············································································· 77

?21? ?? ?? ???（制定創(chuàng)業(yè)計劃）························································· 81

?22? ??????（進行問卷調(diào)查）································································ 85

?23? ????（信用卡）·················································································· 91

?24? ??（保險）···························································································· 95

?25? ??? ????（企業(yè)的社會回饋）························································ 99

??（附錄）·········································································································· 103

?? ??（課文翻譯）··················································································· 103

???? ??（課后練習翻譯）····································································· 123

????（參考文獻）^[1]