Chapter1BasicKnowledgeofBusinessLetterWriting商務(wù)書信寫作基礎(chǔ)知識(shí) 1

Ⅰ.TheAimofLearningInternationalBusinessEnglish 1

Ⅱ.TheKeysofLearningGoodBusinessEnglish 1

Ⅲ.TheThirteenTradeTermsinInternationalTrade 2

Ⅳ.StructureofBusinessLetters 3

Ⅴ.TheWaysofUsingtheWritingPartsandTheirStandardizedDesigns

InternationalLaserMachines 4

Chapter2BusinessWritingandEnvelopeAddressing商務(wù)書信和書寫信封 15

Ⅰ.TheSevenPrinciplesofWritingEnglishBusinessLetters 15

Ⅱ.TheStylesofBusinessLetters 17

Ⅲ.WaysofEnvelopeaddressingandTheirStandardizedDesigns 31

Ⅳ.ThestylesofEnvelopeAddressing 32

Chapter3EstablishingBusinessRelations建立業(yè)務(wù)關(guān)系 36

Ⅰ.TheOriginofEstablishingBusinessRelations 36

Ⅱ.TheChannelsofEstablishingBusinessRelations 36

Ⅲ.LearningSomeSituationsbeforecommunicatingwiththeCustomers 37

Ⅳ.LetterExamples 38

Chapter4Inquiry,QuotationandCounter-offer詢盤、報(bào)盤及還盤 52

Ⅰ.Inquiryu2026u2026u2026 52

Ⅱ.Offeru2026u2026u2026u2026u2026u2026 56

Ⅲ.Non-firmOffer 60

Ⅳ.Counter-offer 62

Ⅴ.DecliningtheCounter-offer 65

Chapter5PlacingOrders訂貨 69

Ⅰ.TheGeneralProceduresofTransactionNegotiatings 69

Ⅱ.TheWritingandtheRequirementsoftheOrderingLetter 69

Ⅲ.Examplesu2026u2026u2026 70

Chapter6LetterofCredit信用證 82

Ⅰ.TheFunctionofLetterofCredit 82

Ⅱ.TheProceduresofPaymentEffectingbyL/C 84

Ⅲ.SomeMainContentsofL/C 84

Ⅳ.TheClassificationandtheKindsofL/Cs 85

Ⅴ.TheL/CChecking 88

Ⅵ.GrantingAmendmenttoL/C 89

Ⅶ.RequestingExtensionofL/C 91

Ⅷ.L/CCheckingandL/CAmending 92^[1]

Chapter7Shipment裝運(yùn) 102

Ⅰ.InternationalGoodsTransportationandGoodsShipment 102

Ⅱ.KindsofTransportationinInternationalTrade 103

Ⅲ.UrgingtheDeliveryoftheGoods 104

Ⅳ.ShippingAdvice 105

Ⅴ.BookingNecessaryShippingSpaceinAdvance 107

Ⅵ.ShipmentPackingandShippingMarking 110

Ⅶ.Non-deliveryoftheMetalBoxContainingToolKitandAccessaries 112

Chapter8PaymentEffecting付款 117

Ⅰ.TheWaysofPayments 117

Ⅱ.UrgingShipment 119

Ⅲ.AskingforCashPayment 120

Ⅳ.AcceptingtheInstallmentPayments 122

Ⅴ.NegotiatingPaymentDocuments 123

Ⅵ.AskingforDeferringPayment 125

Ⅶ.SomeDeformationsofFOBandCIFTerms 127

Chapter9Insurance保險(xiǎn) 133

Ⅰ.CargoInsuranceforOceanMarineTransportation 134

Ⅱ.GeneralAdditionalInsurance 134

Ⅲ.SpecialAdditionalInsurance 135

Ⅳ.InquiringaboutInsuranceInformation 136

Ⅴ.AnsweringtotheInquiryaboutInsuranceInformation 137

Ⅵ.OfferingInsuranceCoverage 139

Ⅶ.ClaimingonPoorQuality 141

Ⅷ.SettlingtheClaim 142

Chapter10InternationalTendering國際招標(biāo) 147

Ⅰ.TheProcessesofTendering 147

Ⅱ.TheWaysofTendering 148

Ⅲ.CallingforTenders 149

Ⅳ.SendingtheApplicationforBidding 152

Ⅴ.AcceptingtheTender 153

Ⅵ.LetterofGuaranteeforBidBond 154

Ⅶ.QualificationDocument 156

Chapter11Invitation邀請(qǐng)函 160

Ⅰ.InformingtheVisitingIntention 161

Ⅱ.SendingtheInvitationLetter 163

Ⅲ.SendingtheDelegationCompositionList 163

Ⅳ.ItinerariesandPrograms 165

Ⅴ.InvitationCard 166

Chapter12ResumeandJob-applicationForm簡歷與求職表 171

Ⅰ.ResumesandJob-applicationLetters 172

Ⅱ.AResumeWritteninItems 176

Ⅲ.HuntingforaProvisionalJob 178

Ⅳ.HuntingforaNewJob 179

Chapter13E-mail,Fax,E-commerceandEDI電子郵件、傳真、

電子商務(wù)及電子數(shù)據(jù)交換 185

Ⅰ.E-mailu2026u2026u2026 185

Ⅱ.Faxu2026u2026u2026u2026u2026u2026 193

Ⅲ.E-commerceandEDI 196^[1]