Project 1 Establish Trade Relations
Task 1 Look for Clients
Scene 1： Receiving an E-mail
Scene 2： At the Fair
Task 2 Establish Business Relations
Scene 1： Replying an E-mail
Scene 2： Sending an E-mail

Project 2 Enquiry
Task 1 Make Enquiries
Scene 1： At the Fair
Scene 2： Enquiring by E-mail
Task 2 Collect Enquiry Information
Scene： Receiving Enquiries

Project 3 0ffer and Counter-Offer
Task 1 Process the Information
Scene： Receiving an Offer
Task 2 Make a Voluntary Offer
Scene 1： Sending ProformaInvoice
Scene 2： Sending an Offer
Task 3 Ask for Lower Prices
Scene 1： Asking for Further Discount
Scene 2： Giving a Discount
Task 4 Increase Selling Prices
Scene： Informing Increase in Price

Project 4 Close the Deal
Task 1 Sign a Contract
Scene 1： Signing a Contract with a Customer
Scene 2： Checking up the Order
Task 2 Book a Repeat Order
Scene 1： Completing the Proforma Invoice
Scene 2： Failing to Supply

Project 5 Insurance
Task 1 Cover Insurance
Scene 1： Receiving a Letter
Scene 2： Filling in an Application Form
Scene 3： Checking the Insurance Policy
Task 2 Inform the Customer
Scene： Wnting a Letter

Project 6 Shipment
Task 1 Discuss the Ways of Shipment
Scene： Receiving a Phone Call
Task 2 Amend the Shipping Terms
Scene： Replying a Letter
Task 3 Make out the Shipping Advice
Scene 1： Receiving an L/C
Scene 2： Sending a Letter

Project 7 Payment
Task 1 Negotiate Payment Terms
Scene 1： Accepting Payment by T/T
Scene 2： Insisting on Payment by L/C
Task 2 Pay by L/C
Scene 1： Urging Establishment ofL/C
Scene 2： Requesting Amendment to L/C

Project 8 Claims and Settlement
Task 1 Lodge a Claim
Scene 1：Receiving a Complaint Letter
Scene 2：Sending a Complaint Letter
Task 2 Settle Claims
Scene 1：InvestigatingtheProblem
Scene2：ReplyingtheLetter
Scene 3：Receiving aLetter
References