PART I:ENGLISH FOR SHOP ASSISTANTS
Unit One
Greeting
Unit Two
Reception
Unit Three
Recommendation
Unit Four
Out of Stock
Unit Five
Quality
Unit Six
Price
Unit Seven
Refunding or Changing
Unit Eight
Settlement
Unit Nine
Delivery
Unit Ten
Parting

PART II.ENGLISH FOR HOTEL SERVICES AND TOURISM
Unit One
Reservation
Unit Two
Check in
Unit Three
Bellman
Unit Four
Hotel Services
Unit Five
Currency Exchange
Unit Six
Seating the Diners
Unit Seven
Ordering the Meal
Unit Eight
Check out
Unit Nine
Recreational Activities
Unit Ten
Sightseeing and Performance

PART III:ENGLISH FOR FOREIGN ECONOMICS AND TRADE
Unit One
Inquiry
Unit Two
Offer
Unit Three
Negotiating Price
Unit Four
Placing an Order
Unit Five
Payment
Unit Six
Packing
Unit Seven
Delivery and Shipment
Unit Eight
Insurance
Unit Nine
Signing a Contract
Unit Ten
Complaint and Claim